'Excuse me, I think this is your stop'
Best-selling author and business guru Jim Collins' observation is true: great organisations need to…
Performance management
Help sheets
Agony Uncle: How to ditch a dodgy board member
Dear Agony Uncle, How do we get rid of a board member who is not contributing, is causing…
Agony Uncle: What do I do about bullies?
Dear Agony Uncle, We have two very strong and determined people who have taken control of our…
Becoming a more accountable, transparent and consultative board
It is becoming increasingly clear that not-for-profit organisations are not immune from demands for…
Dealing with difficult board members
Most experienced not-for-profit board members will tell you that one of the most rewarding aspects…
Dispute resolution for community boards
When things go wrong for community group boards, sometimes they go really wrong. So where do you go…
Members Only
How to deal with an uncooperative chair
Anyone who's served on a board will know that not all chairs are perfect. In fact, some chairs are…
Keeping your board fresh
Even a board that functions effectively in the beginning can become stale or lose its focus. It can…
Articles
Not-for-profit ‘roadmap’ tackles sector’s big issues
Posted on 11 Dec 2019
A landmark study of Australian not-for-profit governance has created the clearest picture yet of an…
Our Community, Trawalla Foundation offer $500,000 for better-run not-for-profits
Posted on 21 Nov 2018
Up to 500 people from across Australia have the opportunity to win a part- scholarship to study for…
Spotlight report highlights issues for board and CEO performance
Posted on 22 Jul 2019
ICDA executive director Patrick Moriarty’s first response to ICDA's Spotlight Report Assessing…
Why you should trust and verify for good governance
Posted on 18 Nov 2019
The executive director of the Institute of Community Directors Australia, Patrick Moriarty, says…
Books
Tools
Board effectiveness quiz
You can use the results to assess your board's strengths and weaknesses, or as a basis for a more…
Board member effectiveness quiz
This five-minute quiz is designed to help not-for-profit board members start the journey towards…
Complaint meeting record template
To deal with a complaint effectively, it's important to have good procedures in place.
Confidentiality and non-victimisation agreement template
To ensure internal investigations are effective, following the correct procedures is important.
Checklists
Tips to maintain an enthusiastic board
If you pay close attention to board appointments you are half way to having a healthy, vital board.…
Policies
Complaints handling
Charities and other not-for-profits should provide a safe and effective service to those who wish…
Confidentiality Policy
Information management systems rely on any necessary restrictions on the free circulation of…
Long Service Leave Policy
Full-time and part-time employees at your organisation will accrue long service leave entitlements…
Managing Unsatisfactory Work Performance Policy
This policy sets out the policy and process for dealing with unsatisfactory performance of…
Misconduct Policy
Your organisation may need to discipline an employee who engages in unacceptable behaviour. The…
Performance Review Policy
The purpose of this policy is to ensure that a consistent approach is followed for conducting…
Personal Leave, Carer's Leave & Compassionate Leave
This policy sets out your organisation's employees' entitlement to personal/carer's leave and…
Professional Development Policy
Professional development is integral to personal job satisfaction, workplace productivity, reward,…
Redundancy Policy
The unfortunate reality of operating a business or organisation is that positions may become…
Resignation and Retirement Policy
This policy sets out employees' entitlements where their employment ends by reason of resignation…
Staff Grievances and Dispute Resolution Policy
Open communication and feedback are regarded as essential elements of a satisfying and productive…
Time in Lieu Policy
From time to time employees may be required to work longer hours to accommodate a pressing work…
Unpaid Leave Policy
If your organisation is committed to balancing the needs of its employees with those of the…
Volunteer Management Policy
If your organisation relies on the unpaid work of volunteers and values their contribution highly,…