Tailored training services

Are you looking for training that’s designed especially for your unique needs?

The Institute of Community Directors Australia provides a range of training options designed for the staff, volunteers, board and committee members, and supporters of Australian community organisations.

Let us collaborate with you to deliver a tailored training program to provide a unique opportunity to share experiences, celebrate ideas, and gain knowledge.


Online webinars and workshops

Webinars can be deliviered to up to 200 participants and online interactive workshops up to 15 participants.

We can bring you an information-packed series of webinars and online interactive workshops. Hear from experts on some of the hottest topics, trends and issues facing your community.

  1. Choose your preferred dates and times for specialised topics.
  2. Participants can register for each of the webinars that interest them separately.
  3. More information outlining the key topics that will be covered in each webinar can be provided.

Please note: some technical information

  • Participants will need access to a computer with sound and reliable internet.
  • Once registered, a link will be sent to participants via email; just follow the prompts to join the webinar.
  • Be sure to check your system compatibility in advance.
  • Webinars are supported by dedicated staff as well as the presenter, and during the webinar participants will be able to type questions and participate in real-time polling.
  • Participants will be able to download the presentation and any other documents shared during the webinar and may be sent a copy of the recording within 24 hours of the webinar, if desired
  • Online interactive workshops allow for more face-to-face learning and interaction between participants and the trainer as well as more peer interaction.
  • Participants can always contact our team for help with any technical problems that arise.

Face-to-face workshops

Our face-to-face training involves a deeper dive into selected topics, incorporating opportunities for interactivity. These training sessions are designed to transmit deep learning without the need for mind-numbing reading or assessments. They’re interactive and practical with actions that can be put to immediate use.

Face-to-face training can be provided for up to 30 participants.

We work with you to ensure your key priorities are achieved in a one- or two-day course.

Face-to-face board training, for example, will help participants understand their legal and practical responsibilities as board members, and gain insights into how they can create a more harmonious, more productive and more effective working group. We have seen numerous recent examples of Boards being disengaged in relation to the culture of their organisation. We believe that clarity of purpose and a values-based approach to organisational culture can be achieved through the right training and engagement.

We seek to go beyond training delivery and look for ways to ensure lessons are embedded and acted upon. During our training, we encourage trainees to identify specific actions that they could take to improve their own governance practices or those of their boards, and we can (if required) follow up later to help consolidate those lessons.


ICDA can provide off-the-shelf training for board members and those who work closely with boards in the following areas of community practice (or any combination of these areas).

This workshop explores the roles and responsibilities of board members. It covers the important fiduciary duties, and takes a dive into the Acts, Regulations, Codes and Policies that apply to organisations governed by a board or committee.

The workshop is a great refresher for the more experienced and a useful induction for new board members. We’ll cover the following, as well as answering all your questions:

  • Responsibilities of board members
  • Fiduciary duties
  • Governance versus management
  • Acts, Regulations, Constitutions and Policies
  • Codes of Conduct
  • Conflicts of interest
  • Where to find the information and policies required to fulfil your role

Not-for-profit and community organisations need their funding to come from as many sources as possible to ensure they can survive if any of the funding streams run dry. This workshop is an in-depth look at the many funding streams you could have at your disposal, and how to make the most of your chances of success.

Workshops can be tailored to cover in-depth strategies for sourcing funding from grants, donations, crowdfunding, membership, events, sales or sponsorship.

  • The 7 pillars of funding
  • How to find funding
  • Creating your funding plan
  • Grants
  • Donations
  • Crowdfunding
  • Friends of schemes
  • Events
  • Earned income
  • Community-business partnerships
  • Preparing and promoting a case for funding

Great decisions are made in well-run meetings. Meetings provide the space for board members and those who work with them to come together and steer the ship in the right direction. What improvements could be made to your meetings? Do they run too long? Are they hampered by conflict? In this workshop we’ll cover the following:

  • Meetings as a conduit to better organisational governance
  • The roles of the Chair, Treasurer and Secretary
  • Meeting rules or standing orders
  • Board papers and reports
  • Making decisions, and using decision-making tools
  • Agendas, Minutes and the Decision Register

Workshops can also be tailored to incorporate running AGMs, taking minutes, or taking a deeper dive into resolving conflicts during meetings. These topics can also be booked as stand-alone workshops.

As the old saying goes, failing to plan is planning to fail. Strategic planning is the process not-for-profit organisations undertake to ensure they stay mission-focused – and establish that they have the resources to make progress towards their goals.

In this workshop participants are guided to identify and set frameworks, and are given some tools to help tackle the task with minimum fuss.

The workshop covers:

  • Developing and reviewing the organisation's values, vision and purpose
  • Analysing the internal and external factors that could impact on the organisation's planning
  • Establishing strategic objectives and strategies
  • Implementing and monitoring your plan
  • Evaluating strategic performance
  • Long-term strategic planning and adaptive strategic review
  • Linking the strategic plan to operational and business plans

The environment is changing, and board members are among those on the front lines of mounting a response.

In this workshop we outline what it means to join the circular economy, and how to move towards net zero emissions.

We look at ways to ensure your organisation is meeting its environmental responsibilities and what you can do to help our natural world heal.

In this workshop we provide ideas, support, and share organisational case studies tailored for your sector:

  • What environmental challenges do we face?
  • How can we cut our emissions?
  • How can we improve management of materials and resources?
  • How can we minimise waste and pollution?

This workshop is designed to equip you with the knowledge and tools you need to effectively deal with conflict within your organisation.

The workshop covers:

  • Identifying existing and potential conflict
  • Causes of conflict: substantive, procedural, psychological issues
  • Responses to conflict
  • Personal conflict resolution strategies
  • Developing resolution strategies in accordance with legislation and an organisation’s constitution, policies and procedures
  • Mediation and arbitration

Negotiation happens when you need something that someone else has - and there's no law that says they must give it to you!

This workshop examines various negotiation approaches, strategies and techniques and uses negotiation scenarios from the not-for-profit and community sector to give you the practical tools to negotiate effectively in various negotiation encounters and high-pressure scenarios.

The workshop covers:

  • Different approaches to negotiation
  • Effective negotiation strategies and techniques
  • Cross cultural negotiation
  • Planning for negotiation
  • The BATNA
  • Finalising negotiation outcomes

Overseeing the finances is probably one of the most important tasks of a board member, and organisations with financially literate boards are best placed to promote and fulfil their missions, regardless of the external environment.

This workshop covers the questions should boards be asking about the finances and assists board members in reading and understanding the organisation’s financial reports.

The workshop covers:

  • The role of boards in financial responsibility and accountability
  • Establishing a financial management structure
  • Establishing financial management processes and systems
  • Key financial reports: balance sheet, profit and loss statement, statement of cash flow, budgets
  • Revenue and spending risks
  • Trading insolvent
  • Meeting reporting requirements of relevant corporate authorities and funding bodies
  • Advising the community of the financial situation of the organisation

Good communication makes everything easier: fundraising, attracting volunteers or users to your organisation and informing and influencing decisions.

Learning how to communicate effectively with your audiences will help you achieve your organisation’s goals.

Join us at this workshop for top tips for good communication and building your plan for communicating with your users, the media and other stakeholders.

  • Receiving and providing information relating to your organisation
  • Tips for good communication – internal and external
  • Promotions and publicity
  • Dealing with the media
  • Social media – pros and cons
  • Networking
  • Communication policies and procedures

Volunteers, paid employees, and contractors are all important contributors to your organisation. They are valued, and valuable. In this workshop we'll unpick the relationship between board members and these vital partners, and set you on the right path to harmony, sustainability and success.

The workshop covers:

  • The relationship between board members, volunteers and paid employees
  • Managing recruitment, selection and induction processes
  • Job and work descriptions, contracts and employment policies
  • Managing and optimising performance
  • Legal obligations of board members regarding staff, contractors and volunteers

Great events can mobilise your community, bringing people together to enjoy and support your organisation.

Hosting an event can be a great opportunity to raise much needed funds, promote the organisation, engage with your community and provide an unbeatable buzz!

This workshop will help guide you through all the steps and planning needed to host a successful event to ensure it goes off without a hitch.

  • What sorts of events are appropriate for your organisation?
  • Research and planning
  • Checklists
  • Design
  • Permits, permissions and insurances
  • Execution
  • Evaluation

For tens of thousands of years, Aboriginal and Torres Strait Islander people have inhabited and cared for the lands and waters of Australia, and this connection to country has significant spiritual, social, cultural and economic importance for them.

This workshop is designed to strengthen understanding and gain a deeper appreciation of Aboriginal and Torres Strait Islander history and culture, which is important for all Australians.

The workshop will provide guidance around opening a respectful dialogue, inviting participation and establishing effective partnerships with First Nations people from your community who may wish to contribute or become involved in your organisation.

  • What is culture?
  • Respecting cultural diversity and providing cultural safety
  • Applying cultural practices to governance processes
  • Dealing with potential and actual cultural exploitation
  • Dealing with potential and actual stereotyping and prejudice
  • Consulting with Aboriginal and Torres Strait Islander people

Aboriginal and Torres Strait Islander Land Rights are key to the achievement of the social, cultural, economic and environmental objectives of various Australian legislation.

In this workshop we'll provide an introduction to Native Title, Aboriginal land Rights and Aboriginal Land Use Agreements and highlight the role your board and organisation can play in empowering First Nations people in your community and your organisation.

  • Understanding Native Title and Land Rights
  • Aboriginal Land Use Agreements
  • Management of Native title
  • Why native title is important to Aboriginal people and their communities
  • The importance of building positive relationships
  • Improving specific access to land
  • Ensuring native title co-exists with interests of others

This workshop examines some examples of Aboriginal Land Care and environmental management practices, and discusses some introductory steps to assist boards and organisations to adopt Aboriginal Land Care practices in their communities.

  • Engaging traditional owners in local land management
  • Who do we engage with? Authorisation and authority
  • Examples of Aboriginal land management practices: fire, weed and pest control, ensuring biodiversity of species, as well as bush tucker and medicine
  • Embedding Aboriginal land care practices into the communities’ land management

This workshop covers planning for the obvious (and not so obvious) risks to your not-for-profit or community organisation to ensure the organisation and its users stay safe. A key part of this is ensuring the board and managers of the organisation exercise care and due diligence, and take all reasonable and practical steps to prevent injury or illness to themselves and others. This can be achieved proactively by identifying and managing risks that the organisation is exposed to.

This workshop will help organisations think systematically about possible risks, problems or disasters before they happen, and set up procedures that avoid, minimise, or cope with impacts.

  • Different types of risks: health and safety, environmental, fiscal and reputational
  • The risk management process
  • Hazards to consider
  • Risk assessments
  • Insurance
  • Legislation and compliance with legal requirements

This workshop is designed for those looking for ideas to improve understanding and engagement with their communities. It covers stakeholder analysis, user consultation, feedback and evaluation. We look at who we should be consulting with, and how we work out the best methods for engaging with them: What methods are less successful? How do we connect with under-represented communities? And how should we gather and evaluate a diverse range of opinions?

The workshop covers:

  • Different types of communication, consultation and engagement
  • Preparing an organisational community stakeholder engagement strategy
  • Connecting with under-represented communities
  • Working with children and youth
  • Resolving competing issues in a way that is fair, equitable and aligned with the organisation’s priorities
  • Evaluation and applying continuous improvement

Advocacy plays an important role in shaping the public narrative and influencing decisions. To achieve success, you need a solid idea of what you’re trying to achieve, and a plan for how you'll achieve it for your organisation or your cause.

The workshop will cover:

  • Information gathering, research, analysis and presentation methods
  • Obtaining authorisation and acting ethically
  • Presenting and negotiating persuasively
  • Developing and participating in networks
  • Being informed about the current political environment and legislation around advocacy

Fifty-fifty representation is equal, and anything else isn't good enough. Whilst some gains have been made for gender equality, it's also important to remember that the push for it is far from over. Community directors need to lead by example and strive for gender equality.

This workshop focuses on what steps you need to take to achieve gender equality on your boards and in your workplaces.

  • Why focus on gender equality and inclusion?
  • The gender lens and stereotypes
  • The statistics: pay, employment, women’s time, board representation across the sector, board executive roles
  • The glass ceiling and the glass cliff
  • What can you be doing in your organisation?
  • Mentoring, sponsorship, quotas, pathways
  • What supports are out there?

Your organisation should be committed to safeguarding the health, safety and welfare of all people who interact with you and complying with your occupational health and safety obligations.

The workshop will cover:

  • preventing workplace injuries and illnesses
  • promoting a safe and healthy workplace culture
  • providing a framework for consulting, collaborating and communicating with workers and health and safety representatives
  • considering workplace health and safety in project planning and work activities
  • allocating adequate resources to prevent health and safety risks and promote a safe and healthy workplace
  • ensuring that workers understand their rights and responsibilities, and can identify and control risks in the workplace g. drive continuous improvement in workplace health and safety.

This workshop has been specially designed to assist those working in and with local government when engaging with community and volunteer organisations.

The workshop covers:

  • Understanding the local government legislation for your state or territory, and other relevant legislation under which the council sits
  • The relationship between management, staff and the elected councillors
  • The role of councils in community development and engagement
  • The benefits in partnering and supporting local volunteer organisations
  • Shared resources and economies of scale
  • Support and resources

The needs of our communities are changing, and our organisations need to be responsive to this.

In this workshop we'll help you focus on the steps you can take to use an entrepreneurial mindset and unlock the potential of your organisation.

The workshop covers:

  • Evaluating current business activities for viability and future potential
  • Canvasing community and other stakeholders for business ideas and options
  • Seeking government and expert advice where appropriate
  • Identifying and analysing potential markets/using feasibility studies
  • Creating, implementing and evaluating business plans that take account of local cultural and community requirements
  • Legal issues: what we can and can’t do
  • Inspiring case studies and where to go for help and resources

Discover the crucial role whistleblowing programs play in developing a speak-up culture.

This workshop will cover the general framework of whistleblowing programs and provide insights into how not-for-profit directors can use these provisions to add value to their organisation.

The workshop covers:

  • What are whistleblowing protection laws?
  • Who can be a whistleblower?
  • Impact on the different types of not-for-profit structured organisations
  • Complying with the protection requirements
  • Whistleblower policies and strategies

In this workshop, participants are guided through the process of applying for a grant or funding proposal, using guidelines, templates and assessment criteria to create a compelling project plan. The creation of a realistic budget with in-kind contributions acknowledged, the use of data and evidence to support the proposal, as well as the importance of creating timelines, backing letters and other evidence of community support are all covered.

The workshop concludes with a question-and-answer session.

  • Where to find grants
  • Writing winning project plans: linking needs with solutions
  • Using data and evidence to support your project proposal
  • Creating realistic budgets
  • Showing evidence that you have the support of your community
  • Managing relationships and acknowledging funders
  • Acquittals and appeals

The not-for-profit and community sector relies heavily on the time, skill and experience of volunteers. However, volunteer numbers and hours are currently falling in Australia.

This workshop covers the important areas of recruiting, managing and retaining your valuable volunteer workforce, and includes vital tips for keeping volunteers happy, engaged and contributing to your mission.

  • Volunteers in Australia today
  • Recruiting volunteers: Who is more likely? Where do they like to do it? Why do they do it?
  • Corporate volunteering
  • Youth volunteering
  • Rewarding and recognising valuable volunteers
  • Keeping longer term volunteers engaged
  • Managing performance
  • Codes, laws and social media


We are flexible and able to tailor our training courses to meet specific needs and budgets, so please let us know if you have any questions or would like us to arrange a quote.

Get in touch

The ICDA staff are experts at creating bespoke training sessions. Please complete the form below or email training@communitydirectors.com.au or call us on (03) 9320 6800 to talk about your needs.

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Please provide as much information as possible to help us assess our ability to meet your training needs

We can come to you

Individuals, organisations, councils or peak bodies may also like to arrange for our scheduled training events to be held at a location convenient to you. Our team has delivered training to organisations across a diverse range of sectors and specialities in locations throughout the country, remote and rural included.


Tailored training programs can be designed and delivered to meet your needs in any area of the following areas of community practice:

  • Boards, governance and leadership
  • Grants and funding
  • Better meetings, decision-making and strategies for resolving conflict
  • Strategic planning, review and revitalisation
  • Leading the organisation to waste less, save more and take action
  • Conflict mediation and resolution
  • Successful negotiation
  • Finance (beginner): introduction to financial roles and financial reports
  • Finance (intermediate): reading, interpreting, understanding the finances and making good financial decisions
  • Communication and promotion / marketing
  • People management: volunteers, employees and contractors
  • Event management – managing in a changing world
  • Aboriginal cultural awareness and engagement
  • Understanding Aboriginal land rights and native title
  • Introduction to Aboriginal land care practices
  • Organisational risk management and insurance
  • Community engagement
  • Advocacy
  • Gender equality in your organisation
  • The board’s role in OHS and emergency management
  • Local council governance and management
  • Pre-workshop phone call with trainer to ensure understanding of the audience and key topics of interest
  • Live training delivered by a single trainer either face-to-face or online using our preferred platform, GoToWebinar
  • Management of bookings via online form
  • Pre- and post-training communications (via email); may include answering follow-up questions
  • Distribution of PowerPoint presentation post-training
  • Access to a recording of the training for all registrants (only applies to online training)
  • Handouts and templates (as appropriate to topic)
  • Feedback survey (standard report to be provided to client on request)
  • Venue hire and catering
  • Travel and accommodation. Most ICDA trainers are ex-Melbourne or ex-Dubbo. Economy flights, mileage and 3- to 4-star accommodation are charged to the client at cost.
  • Tailoring of content. Anything other than minor changes to our off-the-shelf offering will be charged at $120 per hour
  • Additional trainers and facilitators. Fees for additional trainers, if requested by the client, will be passed on to the client at cost.

We keep costs as low as possible. These costs will be added to the final invoice along with the training fee.

Individuals, organisations, councils or peak bodies can arrange for our training to be held at a location convenient to them. We offer tailored training all over Australia in addition to our scheduled training in the main centres.

Organisations often combine forces to bring our training to their area.

Yes, we can run single or multiple training sessions of varying duration depending on your training requirements and budget.

This can be negotiated depending on your requirements but as a rough guide:

  • Face-to-face interactive - up to 30 participants
  • Online interactive - up to 15 participants
  • Online lecture style - up to 200 participants

Yes, we are flexible in terms of delivery and can deliver training during weekdays, after hours and on weekends.

We do not generally charge a booking fee, but for partnerships that require significant administration and relationship management, a management fee will be applicable per annum, depending on the type of load and complexity expected.

The venue and catering are usually arranged by the organisation requesting the training but we can do it if you need us to. An additional administration fee may need to be factored in.

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